friedaandnellie.com will accept items for exchange or credit within 7 business days of its arrival for a full refund or exchange. Item must be returned in new and re-saleable condition. Sale items are non-returnable. Exchanges and Returns will be subject to shipping charges. Once your return is processed, you will receive a credit by email. We cannot refund shipping charges on returned items.
Items received as gifts may be exchanged for another item of equal or greater value.
To return or exchange an item, please email firstname.lastname@example.org for instructions. You may also call us at 646.543.0364
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. Frieda and Nellie, Inc. is not responsible for items damaged or lost in transit.
Be kind to your frieda&nellie jewels. They are handmade and we hope they bring you much love, luck and good karma
FOR ITEMS PURCHASED THROUGH FRIEDAANDNELLIE.COM
We will repair any design purchased through friedaandnellie.com. We require Please e-mail email@example.com for instructions. Please include your name, telephone number, and a brief description of the problem. We will respond with instructions on how to proceed.
Items purchased on friedaandnellie.com within the last 6 months- Repair is FREE
Items purchased more than 6 months ago on friedaandnellie.com are subject to a *repair fee. *Fee is contingent upon material availability and nature of repair. Cost will be determined once the item(s) have been inspected by frieda&nellie inc. Due to the nature of our products, we may not have certain components needed to repair older items.
All repairs are subject to shipping charges.
FOR ITEMS PURCHASED THROUGH ANOTHER RETAILER
Items purchased through other retailers must be returned for repair to the store where the item was purchased.
Because our items are made by hand using specially selected vintage elements, stones and other components, we may not be able to repair certain items due to unavailable components.
Thank you for shopping on friedaandnellie.com xo Stacy & Sarah